You need to reset your devices and reconnect them in the app using the “Add device” option
We have a video explaining how to reset most of our devices here:
https://youtu.be/gZyYN9pVetY?si=GLEYNJF5jp0fDPS6&t=145
To reset your device, please do the following:
All Gen 3 Wi-Fi Panel heaters, Gen 3 Wi-Fi Oil heaters, and Gen 3 Wi-Fi Convection heater (CO1200WiFi3):
– Turn the heater off if it’s already on
– Turn it back on
– As soon as you see the display light up, press and hold the settings (gear) button on the heater for 20 seconds (until the display says “Fr” for factory reset)
Generation 3 Wi-Fi-socket
– Press and hold the devices Wi-Fi button for 5 seconds. Wait at least 10 seconds before setting up a new connection.
– Important: If the Child lock has been activated on the socket via the app, you must first deactivate the Child lock by holding the socket’s Wi-Fi button for 20 seconds. Afterwards, you can do a reset by holding the button for 5 seconds.
Generation 3M panel heaters:
- While the heater is switched on, press [Settings]
- Using [+/-], navigate to “Hr” and press [Settings] to confirm
- Use [+/-] to select “Yes” and press [Settings] to reset the heater
Generation 1 and 2 Wi-Fi panel heaters, and all panel heaters without Wi-Fi:
- Turn off the heater’s main switch.
- Then hold down the settings (gear) button while turning the main switch back on.
- The display will then show a count. When the display shows 22, it has been reset.
SG1200 and SG1200WiFi:
- Turn off the heaters main switch. Then hold down the temperature dial while turning on the heater.
- When the display shows 22, it has been reset.
Generation 2 Wi-Fi Socket:
- Press and hold the Wi-Fi button for 15 seconds to delete the device’s Wi-Fi settings. Then take it out and in from the wall outlet. It should then flash green quickly when you briefly press the button.
All oil heaters with LED displays, except generation 3 Wi-Fi:
- Turn off the heater’s main switch. Then hold down the settings (gear) button while turning the main switch back on.
- The display will then show a count. When the display shows 22, it has been reset.
Mill Sense
- Press and hold the button on the top of the device for 5 seconds.
- Then, wait until it stops flashing.
Mill Silent Pro Air purifier (Model: APSILENTPRO)
- Turn off device
- Turn device on
- Within 10 seconds, press [MODE] for 10 seconds. This will perform a hard reset on the device
Mill Silent Pro Compact air purifier (Model: APSILENTCO)
- Ensure the device is turned on
- Press and hold [Fan Speed/Mode] for 20 seconds
- All icons will flash 3 times to confirm the reset