Maintenances and incidents regarding our services, networks and datacenters can be followed here.
On February 12, 2024, 22:30-03:00 CET, Generation 2 devices will undergo scheduled maintenance. The heaters may briefly appear offline during this period. Your heaters will continue to function normally and keep heating and follow your settings. This maintenance does not apply to generation 3 devices Thank you for choosing Mill.
All services are running normally
We have identified issues related to the connection and control of Generation 2 heaters for some users. We are actively working on a solution scheduled for implementation later today. Additional enhancements are expected to be available by next Tuesday (19.12.2023)."
Mill is actively working on the migration of our users and their devices to a new platform. This is being done with the aim of improving uptime and stability while also enabling us to offer exciting new features in the future. During the migration process, your accounts, heaters, and settings will be transferred to the new platform.
The migration of heaters can take up to 24-48 hours due to the necessary firmware update of the devices.
Due to the instability in the previous solution, challenges have arisen for some customers where accounts and settings have been migrated, but the devices are still connected to the old server.
It's important to note that there's no need to reset or turn off the heaters. They will continue to operate according to your settings. We are actively working on moving the devices that are still connected to the old server to your account. If you have Gen3 heaters and access to them, you have the option to reset and reconnect them if you wish to avoid the waiting period. For Gen2 heaters, we recommend waiting, as they may be somewhat more challenging to connect to newer routers.
Q: People who have shared the house with me can't see the house, heaters, or can't share the house. What can we do?
A: Both users must be on the same app version. Often, one user has migrated while the other has not. As long as both are using the latest version, house sharing will function normally.
Q: Why is there missing statistics?
A: Historical data is transferred within a few weeks after the ovens have been migrated. New statistics may appear with a delay of 2-3 hours. We are continually working to improve this so that updates occur more frequently.
If you have Gen2 heaters that no longer display consumption, you can go to the oven settings and ensure that the wattage value is correct. If it is set to zero, you can change it to the correct value, and the statistics will reappear after a few hours.
Q: Are you experiencing difficulties connecting your Gen2 heater after it has lost the connection or after you have reset it?
A: First, ensure that you have downloaded the latest app version. Then, follow the guidance described below: https://millheat.zendesk.com/hc/en-us/articles/14476761917586
Systems are all back up
If anyone are missing devices from their account after the migration and the device were online then these device will be automatically be migrated to your account. Please allow the system up to 24 hours to process the migration.
We are currently experiencing some technical issues. Some users may experience not seeing their devices or being unable to log in. Please try again in a few hours; we are working to get everything back up and running.
Your devices are not disconnecting and will reappear automatically in the app; they are following the predetermined settings in the meantime.