Server status

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Serverstatus: 

26.03.23

We are looking into a potential issue where some users may experience that rooms/devices disappears from the app.

06.03.23

Issue has been found and solved.

05.03.23

We are currently looking into a potential issue where some units may lose connection and are unable to reconnect to our servers.

21.11.22 - 22:10

We had technical problems a few weeks ago which caused some generation 3 devices to go offline, the servers are now stable and working. If your Mill generation 3 device is still offline you would have to reset the device and reconnect it to the app. 

GUIDE: HOW TO GET YOUR MILL GENERATION 3 WIFI DEVICE BACK ONLINE

What happens to an offline Generation 3 device?

When a Generation 3 device is offline, it will continue to follow set temperatures, timers, and weekly schedule. If you have a Generation 3 device, it will continue to follow the settings you had set before it went offline. There is no danger of your device not heating properly, it is just not possible to control it via the Mill app for the time being. You can of course control it via the buttons on the heater as a temporary solution until you get it back online.

Which Generation 3 devices are affected?

• Generation 3 units with serial numbers SKAN and SKAL (This only applies to units produced in 2021 and 2022)
• Panel oven: Mill Invisible and Glass WiFi (serial numbers SKAN and SKAL)
• Oil heater: Mill Gentle Air Oil filled radiator WiFi (serial numbers SKAN and SKAL)
• Floor heater: Mill Convection WiFi 1200W (serial numbers SKAN and SKAL)
• Socket: Mill WiFi Socket (serial number SKAN and SKAL)
• Air quality sensor: Mill Sense (serial numbers SKAN and SKAL)

What should I do?

To fix this and get your device back online, you must first reset your device and then reconnect it using the Mill app:

OBS! Remember to use light presses on the display to ensure that the press of the wifi button during is detected

• Reset the device:

Panel Oven WiFi, Oil Oven WiFi or Floor Oven WiFi:

• o Press the Wi-Fi button until "Sr" appears on the screen and then release the button.
  o The heater is now reset, and the Wi-Fi icon turned off.
  o Please wait 1-2 minutes before trying to connect the heater again.

Mill WiFi Socket and Mill Sense:

• Press and hold the button for 5-7 seconds. Then release the button and the device is reset
• Please wait 3 minutes before trying to connect again

You can now reconnect the heater in the usual way by following the instructions in the app.

Do you have a child lock or commercial lock activated?

If you have activated a child lock or commercial lock, it must be deactivated first, as follows (only applies to Panel Oven WiFi, Oil Oven WiFi, Convection WiFi):

Deactivation of child lock:

• Turn off the device
• Turn on the device
  • Before 5 seconds have elapsed, press the settings button on the unit until "CH" appears in the display. Release the button.
  • This will disable the child lock and you can reach reset the heater as shown above.

Deactivation of commercial locks:

• Turn off the device
• Turn on the device
  • Before 5 seconds have passed, press the setting button on the device until "CO" appears in the display. Release the button.
  • This will disable the commercial lock and you can reach reset the heater as shown above.

We again apologize for the error that has occurred and the inconvenience this may cause our customers.

Mvh

Mill Support

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