Maintenances and incidents regarding our services, networks and datacenters can be followed here.
Serverstatus:
03.10.23 11:32
Issue found and fixed.
03.10.23 11:00
We are currently experiencing technical issues, which may result in a failed migration, and the app is not functioning as intended. Please try again in a few hours.
Our team is actively working to find a solution, and we expect to be back to normal operation within a few hours. Rest assured that all devices will remain online, and no data loss is expected. You don't need to do anything with your ovens; they will continue to follow their set temperatures and schedules. We apologize for any inconvenience this may cause.
17.09.23 Update 01:16
Issue found and fixed.
16.09.23 18:52 CET
We are currently working on database issues caused by high CPU usage, which has resulted in slower performance and potential access problems for some users. Our team is actively working to find a solution, and we expect to be back to normal operation within a few hours. Rest assured that all devices will remain online, and no data loss is expected. You don't need to do anything with your ovens; they will continue to follow their set temperatures and schedules. We apologize for any inconvenience this may cause."
16.09.23 Update 00:18
Issue found and fixed.
15.09.23 23:13 CET
We are currently working on database issues caused by high CPU usage, which has resulted in slower performance and potential access problems for some users. Our team is actively working to find a solution, and we expect to be back to normal operation within a few hours. Rest assured that all devices will remain online, and no data loss is expected. You don't need to do anything with your ovens; they will continue to follow their set temperatures and schedules. We apologize for any inconvenience this may cause."
19.07.23
Issue found and fixed.
14.07.23
We have some issues in our servers, and we are working to resolve it. We apologize for the inconvenience.
04.06.23
Issue found and fixed.
04.06.23
Currently investigating a potential issue where some units may have lost their contact to our servers.
13.04.23
We have today discovered an issue where some units may have lost their contact to our servers. We are looking into this issue.
To get the unit back online, please reset the product and reconnect it in the Mill app.
- Reset the device:
Panel Oven WiFi, Oil Oven WiFi or Floor Oven WiFi:
- o Press the Wi-Fi button until "Sr" appears on the screen and then release the button.
o The heater is now reset, and the Wi-Fi icon turned off.
o Please wait 1-2 minutes before trying to connect the heater again.
Mill WiFi Socket and Mill Sense:
- Press and hold the button for 5-7 seconds. Then release the button and the device is reset
- Please wait 3 minutes before trying to connect again
You can now reconnect the heater in the usual way by following the instructions in the app.
06.03.23
Issue has been found and solved.
05.03.23
We are currently looking into a potential issue where some units may lose connection and are unable to reconnect to our servers.
21.11.22 - 22:10
We had technical problems a few weeks ago which caused some generation 3 devices to go offline, the servers are now stable and working. If your Mill generation 3 device is still offline you would have to reset the device and reconnect it to the app.
GUIDE: HOW TO GET YOUR MILL GENERATION 3 WIFI DEVICE BACK ONLINE
What happens to an offline Generation 3 device?
When a Generation 3 device is offline, it will continue to follow set temperatures, timers, and weekly schedule. If you have a Generation 3 device, it will continue to follow the settings you had set before it went offline. There is no danger of your device not heating properly, it is just not possible to control it via the Mill app for the time being. You can of course control it via the buttons on the heater as a temporary solution until you get it back online.
Which Generation 3 devices are affected?
- Generation 3 units with serial numbers SKAN and SKAL (This only applies to units produced in 2021 and 2022)
- Panel oven: Mill Invisible and Glass WiFi (serial numbers SKAN and SKAL)
- Oil heater: Mill Gentle Air Oil filled radiator WiFi (serial numbers SKAN and SKAL)
- Floor heater: Mill Convection WiFi 1200W (serial numbers SKAN and SKAL)
- Socket: Mill WiFi Socket (serial number SKAN and SKAL)
- Air quality sensor: Mill Sense (serial numbers SKAN and SKAL)
What should I do?
To fix this and get your device back online, you must first reset your device and then reconnect it using the Mill app:
OBS! Remember to use light presses on the display to ensure that the press of the wifi button during is detected
- Reset the device:
Panel Oven WiFi, Oil Oven WiFi or Floor Oven WiFi:
- o Press the Wi-Fi button until "Sr" appears on the screen and then release the button.
o The heater is now reset, and the Wi-Fi icon turned off.
o Please wait 1-2 minutes before trying to connect the heater again.
Mill WiFi Socket and Mill Sense:
- Press and hold the button for 5-7 seconds. Then release the button and the device is reset
- Please wait 3 minutes before trying to connect again
You can now reconnect the heater in the usual way by following the instructions in the app.
Do you have a child lock or commercial lock activated?
If you have activated a child lock or commercial lock, it must be deactivated first, as follows (only applies to Panel Oven WiFi, Oil Oven WiFi, Convection WiFi):
Deactivation of child lock:
- Turn off the device
- Turn on the device
- Before 5 seconds have elapsed, press the settings button on the unit until "CH" appears in the display. Release the button.
- This will disable the child lock and you can reach reset the heater as shown above.
Deactivation of commercial locks:
- Turn off the device
- Turn on the device
- Before 5 seconds have passed, press the setting button on the device until "CO" appears in the display. Release the button.
- This will disable the commercial lock and you can reach reset the heater as shown above.
We again apologize for the error that has occurred and the inconvenience this may cause our customers.
Mvh
Mill Support